NEXUS Interview 

All NEXUS applicants including children must attend a compulsory interview at a NEXUS enrollment center of their choice. Failure to schedule or attend an interview will result in immediate denial to the NEXUS program.

The interview takes place with an agent from the Canadian Border Services Agency and one from the United States Customs and Border Protection Agency. The interview lasts for around 30 minutes; during this time the interviewing officer takes the applicants biometric data which consist of the following:-

  • A photograph of the applicant;
  • Digital fingerprint scan
  • Iris scans (please check which enrollment centers offer this facility)

The border crossing agent will also authenticate the information provided on the application form by checking it against the applicant’s original documentation (passport, proof of address etc). The NEXUS enrollment officer will also explain how the program works and answer any questions. After 7-10 days you will receive your NEXUS membership card in the post.

NEXUS membership is valid for 5 years. NEXUS applicants will be told at the interview if they have been approved for the NEXUS program. Once the membership card has been received and activated you can use the NEXUS kiosks and lanes.

Refund Policy

Did you change your mind about using our service? The quickest way to get a refund is to email We will process your refund within 24 business hours. There is no need to go via PayPal to get your refund - this will be a lot slower and can take up to several weeks if you make a chargeback.

Please note we refund in full for applications not submitted or processed.

Expedite Q Consultancy Services Ltd

Expedite Q Consultancy Ltd is not affiliated with any government body. We offer paid assistance with services offered by the government – you decide whether to use us or go to the government directly. You can find all government services at a lower cost on the official website. Our expertise is to explain the government jargon and simplify the application process

Service Benefits

  • Advice and guidance over which travel program is the right one for you
  • All questions answered by email within 24 hours
  • No crashing online forms
  • No perplexing government jargon
  • Interview preparation and assistance
  • Advice on documents required for applications and interviews
  • Assistance with application denials
  • Advice on criminal records and convictions
  • Advice on visa requirements
  • Recommendations and information on other worldwide fast track programs
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