Using the NEXUS Lanes

NEXUS card holders are authorized to use the NEXUS lane when traveling between the US and Canada in either direction by air land or sea. NEXUS will expedite border crossing and clearance. Border crossing points have one lane reserved for NEXUS use only and some will also designate a second lane if needed. A car can only use the NEXUS lane if all passengers (including children and infants) have a valid NEXUS card and passengers have nothing to declare at customs.

Using the NEXUS lane by land

Upon reaching the US-Canada-border by car NEXUS card holders should follow pull into the NEXUS lane and hold their cards before the card reader. After they scan their cards, they should stop at the customs booth for a visual check from the customs officer. If not selected for a random check, they can proceed to crossing the border. NEXUS card holders cannot use the NEXUS lane if they are traveling with persons without NEXUS cards in the car. Please note the NEXUS card can be revoked for carrying non-Nexus passengers and letting them out to walk across the border.

Using the NEXUS lane by air

Travelers, including children, who intend to use their NEXUS card for air travel should have had an iris scan at one of the NEXUS enrollment centers. Everyone must complete a Customs declaration form and then proceed to the NEXUS or US Global Entry kiosk. Then they should stand before the camera for iris scan identification and enter details about their trip using the touch screen. After receiving a NEXUS kiosk self service receipt they should proceed to baggage claim and present the self service ticket and the Customs declaration form at the exit.

Using the NEXUS lane by sea

When crossing the border by sea, it is the boat captain who is responsible for dealing with customs and immigration on behalf of the NEXUS card holders aboard the boat. The captain should call the NEXUS reporting center number up not later than 30 minutes before the boat’s arrival and give the personal details of all NEXUS members onboard, together with details of the trip. The border officer at the reporting center will issue a report number that must be presented to the customs officers at a specified landing site.

Refund Policy

Did you change your mind about using our service? The quickest way to get a refund is to email caroline.davis@expediteq.com We will process your refund within 24 business hours. There is no need to go via PayPal to get your refund - this will be a lot slower and can take up to several weeks if you make a chargeback.

Please note we refund in full for applications not submitted or processed.

Expedite Q Consultancy Services Ltd

Expedite Q Consultancy Ltd is not affiliated with any government body. We offer paid assistance with services offered by the government – you decide whether to use us or go to the government directly. You can find all government services at a lower cost on the official website. Our expertise is to explain the government jargon and simplify the application process

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